Tackling Conflict and Poor Teamwork
Conflict is a fundamental part of human relationships, and so we should not be able to expect to have conflict-free workplaces. What we should be able to expect, though is that key people have at least a basic understanding of conflict and the skills to be able to manage it effectively to prevent it spilling over and becoming destructive and harmful. All workplaces will have some degree of conflict within them, but some will have major problems because of the level of conflict, while others will experience few difficulties. While some degree of conflict is inevitable, the significant problems it can cause are not. There is therefore much to be gained by building up our knowledge, skills and confidence in relation to rising to the challenges that conflict brings to the workplace. To find out more, choose from the menu below.
Please select from the following:
- What causes conflict?
- How do we prevent conflict?
- How do we manage conflict?
- How do we resolve disputes?
- What makes for good teamwork?
Learning Resources by Neil Thompson to help you manage conflict issues and other situations that can arise when dealing with people
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People Skills provides an excellent foundation for learning about self-management skills, interpersonal skills and the problem-solving skills required by a wide variety of managers and professionals. |
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People Problems deals with the factors that contribute to a range of problems including conflict in the workplace and is an ideal companion volume to People Skills. |
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DVD Resources Managing Conflict (Avenue Media Solutions, 2010) This DVD has been prepared to help a wide variety of people to develop their understanding of conflict and therefore be better equipped to deal with the challenges that conflict presents. It is a 30-minute presentation that is divided into three parts. Part One discusses the prevalence and impact of conflict, making the point that conflict is far more common than people generally realise and also potentially very problematic in a variety of ways. Part Two examines four different levels of conflict and explains why it is important to distinguish between them. The final part introduces ‘The RED Approach’ as a basis for managing conflict. This DVD offers a sound foundation for more confident and effective approaches to conflict situations. |
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Handling Aggression (Avenue Media Solutions, 2010) This DVD has been prepared to help a wide variety of people to develop their understanding of how best to handle situations that may involve aggressive behaviour. It is a 37 minute presentation that is divided into five parts. Part One discusses the steps that can be taken to prevent aggression. Part Two explores the warning signs that we need to learn how to recognise. In Part Three, the discussion switches to a consideration of how we can defuse situations that involve aggression. In Part Four, the focus is on protecting ourselves. The final part is concerned with dealing with the aftermath, ‘picking up the pieces’, as it were. This DVD offers a sound foundation for more confident and effective approaches to situations that involve actual or potential aggression. |
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Tackling Bullying and Harassment (Avenue Media Solutions, 2010)
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Developing Teamwork (Avenue Media Solutions, 2011) This DVD has been prepared as an aid to helping organisations to benefit from the distinct advantages of having well-developed teamwork. It provides an overview of a range of key issues relating to the effective functioning of teams in organisations across the public, private, voluntary and educational sectors. Poor or non-existent teamwork can be very destructive, causing problems for all concerned, both within the team and outside it. The time, effort and skills involved in developing effective teamwork are therefore a very worthwhile investment. In this presentation leading author, Dr Neil Thompson, gives an overview of what is needed to develop a highly motivated, supportive |
